1.1 We understand that from time to time you may wish to return a product to us.
1.2 We have created this policy to enable you to return products to us in appropriate circumstances.
1.3 This policy applies to all of our customers based in the United Kingdom.
1.4 This policy applies to all orders submitted through our website.
1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Protection (Distance Selling) Regulations 2000).
2. Unopened Returns
2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) we receive the returned product within 30 days following the date of dispatch of the product to you;
(b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the procedure set out in this policy in relation to the return of the product.
3. Unopened Returns Procedure
3.1 In order to take advantage of your rights under this policy, you must contact us to obtain a Return Merchandise Authorisation (RMA) and shipping label with a return address to our fulfilment centre. You will then need to return the package and include the top label inside the box and the bottom label on the outside of the box for shipping.
3.2 You will be responsible for paying postage costs associated with unopened returns under this policy.
4. Money Back Guarantee
4.1 We have taken great care to source the best natural ingredients and produce the highest grade supplements available without any fillers, additives, bulking or anti-caking agents of any kind. All our products are 100% pure, natural and the highest strengths available to ensure you get optimum results. We stand behind our products which we believe are the best on the market with a 100% money-back guarantee.
4.2 If you are unhappy with your purchase for whatever reason simply follow the Unopened Returns Procedure stated under section 5 below.
5. Guarantee Returns Procedure
5.1 In order to take advantage of our 100% money-back guarantee under this policy, you must contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.
5.2 Products returned under this policy must be sent by Royal Mail “Signed For” delivery to:
Digital Media Solutions Ltd, 73B High Street, Bidge, Kent, CT4 5LB
5.3 You will be responsible for paying postage costs associated with returns under our money-back guarantee policy.
6.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
6.2 We will not refund to you the original delivery charges relating to the returned product.
6.3 We will not refund to you any costs you incur in returning the product to us.
6.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
6.5 We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.
7. Improper Returns
7.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
8. Our Details
8.1 This website is owned and operated by Digital Media Solutions Ltd.
8.2 Our principal place of business is at Digital Media Solutions Ltd, 73B High Street, Bidge, Kent, CT4 5LB.
7.3 You can contact us by writing to the business address given above, by using our website contact form, by email to firstname.lastname@example.org.